Support Center

For any question, write to support@skimzerolab.com. We respond within 1 to 3 business days. You can also visit vault.skimzerolab.com for more information.

SkimZero Vault is built on zero-knowledge encryption — we cannot recover your PIN or decrypt your vault. Make sure to store these factors outside the device:

• Your recovery key (shown once during setup).
• Access to your TOTP app with the secret registered in the vault.
• Your exported encrypted backup and the password that protects it.

From Settings → Backup you can export an encrypted container of your vault. To restore on a new device, import the file and, if you enabled email recovery, verify with a one-time code. The server never receives your key or vault content.

The decoy vault is a second independent vault accessible with a different PIN — useful if someone pressures you to open the app. The duress PIN wipes all vault content immediately and silently. Both features are configured from Settings → Security.

SkimZero Vault may request access to Camera (for photo/video capture and document scanning), Microphone (for audio recordings), Face ID / Touch ID (for vault unlock), and Speech Recognition (for transcriptions). All permissions are optional and managed from Settings → Privacy & Security on your iPhone.

App updates are distributed through the App Store. Release notes describe each change. For questions about a specific update, write to support@skimzerolab.com.

See our Privacy Policy and Terms of Service for full details on how we handle your information.